Frequently Asked Questions
SvanFon FAQS
Yes, we can ship products worldwide! No matter where you are, feel free to place an order.
Simply add the products to your cart, enter your shipping address, and the system will automatically calculate and display the shipping costs.
Our typical shipping time is 10-15 days. However, the exact duration may vary depending on the destination country or region.
Customs clearance and local taxes depend on the regulations of each region. Our store does not cover customs fees or tax-related issues, so please ensure you understand your local policies in advance.
Yes, we offer a one-year warranty for all our products. If there are any quality issues, feel free to contact our customer support team.
Once your order is shipped, we will send you an email with the tracking number and a link to track your order’s status.
If your order hasn’t been shipped yet, we can cancel it for you. Please contact us as soon as possible.
Yes, we offer special pricing for bulk orders. Please contact us with your order details, and we will provide a personalized quote.
During checkout, you’ll see an option to enter a discount code. Simply type or paste the code in the box to apply the discount to your order.
Currently, we do not offer gift wrapping services. However, you can include a special note with your order during checkout.
After completing your purchase, we will send an electronic receipt to your registered email address. You can also view it in your account order history.
Yes, we ship to many countries worldwide. Shipping costs and times will vary depending on the destination.
If your payment fails, please check your payment method for any issues or try using a different card or PayPal. If the problem persists, contact our customer support team.