Yes, we can ship products worldwide!We currently ship to North America, Europe, Australia, and most Asian countries.If you are unsure whether your location is serviceable, feel free to contact us before placing your order.

Yes, we offer international shipping services. Shipping costs and delivery times vary depending on the country and shipping method. Tax and customs clearance services are not available in all regions; please add items to your cart, enter your address information, and check the shipping details for specifics. Alternatively, please contact customer service.

Our standard delivery time is 15–20 business days after dispatch.Delivery time may vary depending on destination, customs clearance speed, and shipping method.Some shipping channels include taxes and customs clearance (DDP/DDU), which may take longer than express courier services.Please note: Shipping time = Processing time (2–5 days) + Transit time.

Our standard delivery time is 15-20 days. However, the exact duration may vary depending on the destination country or region. Most shipping methods include taxes and customs clearance, which makes them slower than express shipping without taxes and customs clearance. If you are concerned about delivery time, please consider this before placing your order.

Customs duties, VAT, and local import fees are determined by each country’s customs authority.Unless otherwise stated, buyers are responsible for any import taxes and clearance fees required by their local government.For certain regions, we do offer tax-inclusive (DDP) shipping channels — please contact our customer support for availability.

Yes. All of our tools and machinery power systems come with a one-year limited warranty. The warranty covers manufacturing defects under normal use. Wear and tear parts, misuse, modifications, and accidental damage are not covered under warranty.

Once your order is shipped, you will receive a tracking email with your tracking number and link.Tracking usually becomes active within 3–5 business days after dispatch.

Orders can be canceled before shipment.Once shipped, cancellation is no longer possible and you must follow our return policy.

When checking out, simply enter your discount code in the "Discount Code" box and click "Apply." We regularly hold promotions, so please subscribe to our social media accounts to avoid missing out.

After payment, an electronic receipt will be automatically sent to your email address. You can also download the invoice from your account control panel. After we ship your order, you can track your package's shipping progress via the "Track Your Order " link. https://svanfon.com/apps/17TRACK

Please try using a different bank card or PayPal account. If you don't have a regular payment method, you can also pay via bank transfer. If the problem persists, please contact your bank or our customer support team.

yes! We provide wholesale and distributor pricing for bulk orders. Please contact us with the product model, quantity, and destination country to receive a customized quote.

Currently, we do not offer gift wrapping services. Gift box packaging does not meet international shipping requirements and may lead to product damage. Therefore, we only offer standard packaging to ensure the safety of the products.

Please take photos immediately and contact us within 24 hours after delivery. We will assist you with compensation or replacement.

We accept returns within 3 days of delivery for unused products in original packaging. Shipping fees are non-refundable. Custom or bulk orders are not returnable.

They can process aluminum, brass, copper, plastic, wood, and soft metals. Some models can lightly machine steel jewelry and small parts.

Our products are fully functional miniature machines suitable for practical machining, engraving, drilling, and hobby-level manufacturing. We also have products suitable for gifts and as models; please check the product descriptions carefully to avoid any future problems.

Our combined milling and turning machine and the VMC215 are large machines that require a 220V AC input voltage. Please confirm your local voltage and plug type before ordering.

Most of our machines are ready to use upon arrival, except for the combined milling and turning machines, which can be shipped either fully assembled or in parts. If you choose parts shipment, basic mechanical assembly experience will be required.